Returns Policy
We want you to feel confident ordering supplies from PMC B2B. If there’s an issue, we’ll work with you to resolve it fairly.
Eligible Returns
Returns may be accepted when:
- Items are unused, unopened, and in resalable condition
- Return request is made within [7–14 days] of delivery/pickup
- The product matches what was delivered (no missing parts)
Non-Returnable Items (Typical Examples)
- Used or opened packaging supplies (e.g., opened tape rolls, used boxes)
- Clearance/discounted items marked “final sale”
- Custom or special-order items sourced specifically for your quote
Incorrect or Missing Items
If you receive the wrong item or something is missing:
- Contact us within [48 hours]
- Include your order number and photos (if applicable)
We’ll confirm and arrange a replacement or refund as appropriate.
Refund Processing
- Approved refunds are issued back to the original payment method.
- Refund timing depends on your bank/card issuer, typically [3–10 business days].